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Management roles: Leading
11. What are the tools a transactional leader uses to motivate employees?
Rewards, recognition, promotion, pay rises.
12. Contrast the style of a ‘transactional’ leader with a ‘transformational’ leader.
Answers will vary but may refer to a transformational leader bringing people together and
using vision to inspire motivation as opposed to using the tangible rewards of a
transactional leader.
13. There is an old saying that refers to the ‘carrot-and-stick’ approach to management. Discuss what
type of leader would use this approach.
Answers will vary, but needs to refer to the transactional leader using rewards, or removing
rewards to motivate employees.
14. Circle the ‘interpersonal’ qualities in the following list.
inspiring threatening focused humility
vision trusting relationships humorous
15. Circle the ‘informational’ qualities in the following list.
ability to lead ability to gather information
ability to understand information ability to read
ability to communicate information ability to summarise information
Management role - Controlling
16. What is the ‘control process’?
The control process: establishing performance standards, measuring performance,
identifying and investigating deviations in performance, making changes to meet
objectives.
17. Explain how the ‘control process’ assists the management role of controlling.
Answers will vary but may include reference to the manager needing to compare the
intended objectives to the actual results.
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